Terms of Sale

Last updated: July 5, 2026

These General Terms of Sale (TOS) govern the commercial relationship between Challenge Tech and its customers. They complement the General Terms of Use (TOU) which the customer must also adhere to.

1. Scope of Application

These TOS apply to any subscription to Accorma services, whether via the website, purchase order, or specific contract. They prevail over any other customer document, unless otherwise agreed in writing.

2. Plans and Pricing

2.1 Plan Descriptions

Starter

Entry-level plan for small teams and freelancers:

Up to 3 projects
100 audits per month
1 user
Email support

Pro

Plan for teams and agencies:

Unlimited projects
Unlimited audits
Up to 10 users
AI assistant for manual audit
CI/CD integrations
Priority support

Enterprise

Custom plan for large organizations:

Everything in Pro
Unlimited users
SSO / SAML
Guaranteed SLA (99.9%)
Dedicated account manager
Custom training and onboarding

2.2 Pricing

Current rates are available on the Pricing.

All prices are shown in euros.

2.3 Price Changes

Accorma reserves the right to modify its prices. Any change will be notified 60 days before application. The customer may cancel their subscription before the new prices come into effect.

3. Ordering and Subscription

3.1 Ordering Process

Subscription is made online on the Accorma website. The customer selects the desired plan, creates their account, and proceeds to payment. A confirmation email is sent upon payment validation.

3.2 Acceptance of Terms

By validating their order, the customer acknowledges having read and accepted these TOS and the TOU. This acceptance is materialized by a mandatory checkbox.

3.3 Enterprise Plan

For the Enterprise plan, a custom quote is prepared. The order is finalized by signing a specific contract or accepting the quote.

4. Duration and Renewal

4.1 Subscription Duration

Subscriptions are taken out for a monthly or annual duration, at the choice of the customer. The duration is specified during the subscription.

4.2 Automatic Renewal

Unless cancelled, the subscription is automatically renewed for a period identical to the initial period. The customer is notified by email 14 days before renewal.

5. Payment Terms

5.1 Payment Methods

Payments are accepted by:

Credit card (Visa, Mastercard, American Express)
SEPA direct debit (annual plans only)
Bank transfer (Enterprise plans only)

Payments are securely processed by our provider Stripe. Accorma does not have access to credit card data.

5.2 Due Date

Payment is due: at subscription for card payments, upon receipt of invoice for bank transfers (deadline: 30 days end of month).

5.3 Late Payment

In case of late payment, late payment penalties at the current legal rate will apply, as well as a fixed compensation of €40 for recovery costs. Accorma may also suspend access to the Service after a formal notice has remained unsuccessful for 15 days.

6. Invoicing

6.1 Invoice Issuance

An invoice is issued for each payment. Invoices are available in the customer portal and sent by email to the billing address provided.

6.2 Billing Information

The customer agrees to provide accurate and up-to-date billing information. Any changes must be made in the customer portal before the next renewal.

7. Cancellation

7.1 Cancellation by Customer

The customer may cancel their subscription at any time from their account or by emailing contact@accorma.com.

Monthly subscription : cancellation takes effect at the end of the current month
Annual subscription : cancellation takes effect on the anniversary date

7.2 Refunds

For business customers (B2B), no refund is made in case of cancellation during a period.

For consumers, in accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to services fully performed before the end of the withdrawal period with the consumer's agreement.

7.3 Cancellation by Accorma

Accorma may cancel the subscription in case of serious breach of Terms, after formal notice has remained without effect for 15 days (except in emergencies).

8. Warranties

8.1 Service Warranty

Accorma warrants that the Service will conform to its documentation. In case of proven non-conformity, Accorma commits to correcting the malfunction within a reasonable time.

8.2 SLA (Enterprise Plan)

Enterprise customers benefit from an SLA with 99.9% availability commitment. Conditions and compensations are detailed in the Enterprise contract.

8.3 Exclusions

The warranty does not cover malfunctions resulting from:

Use not in accordance with TOU
Modification of the Service by the customer
Incompatible technical environment
Force majeure event

9. Technical Support

Plan	Channels	Response Time
Starter	Email	Standard
Pro	Email, Chat	Priority
Enterprise	Email, Chat, Phone	4h (urgent)

10. Confidentiality

Each party agrees to treat as confidential all information exchanged in the performance of the contract. This obligation survives the end of the contract for a period of 2 years.

11. Limitation of Liability

Accorma's total liability under the contract shall not exceed the amounts actually paid by the customer during the last 12 months.

In no event shall Accorma be liable for indirect damages, including loss of revenue, profits, data, or any financial prejudice.

12. Force Majeure

Neither party shall be liable for failure to perform its obligations if such failure results from a force majeure event as defined in Article 1218 of the French Civil Code.

13. Applicable Law and Disputes

These TOS are governed by French law. In case of dispute, the parties agree to seek an amicable solution. Failing this, the dispute shall be submitted to the competent courts of Paris.

14. Miscellaneous

14.1 Entire Agreement

These TOS, the TOU, and where applicable the Enterprise contract constitute the entire agreement between the parties.

14.2 Severability

If any provision is held invalid, the remaining provisions remain in effect.

14.3 No Waiver

The failure of either party to exercise any right shall not constitute a waiver of that right.

15. Contact

For any questions about these TOS:

Challenge Tech
Email : contact@accorma.com
Support : contact@accorma.com