These General Terms of Sale (TOS) govern the commercial relationship between Challenge Tech and its customers. They complement the General Terms of Use (TOU) which the customer must also adhere to.
1. Scope of Application
These TOS apply to any subscription to Accorma services, whether via the website, purchase order, or specific contract. They prevail over any other customer document, unless otherwise agreed in writing.
2. Plans and Pricing
2.1 Plan Descriptions
Starter
Entry-level plan for small teams and freelancers:
- Up to 3 projects
- 100 audits per month
- 1 user
- Email support
Pro
Plan for teams and agencies:
- Unlimited projects
- Unlimited audits
- Up to 10 users
- AI assistant for manual audit
- CI/CD integrations
- Priority support
Enterprise
Custom plan for large organizations:
- Everything in Pro
- Unlimited users
- SSO / SAML
- Guaranteed SLA (99.9%)
- Dedicated account manager
- Custom training and onboarding
2.2 Pricing
Current rates are available on the Pricing.
All prices are shown in euros.
2.3 Price Changes
Accorma reserves the right to modify its prices. Any change will be notified 60 days before application. The customer may cancel their subscription before the new prices come into effect.
3. Ordering and Subscription
3.1 Ordering Process
Subscription is made online on the Accorma website. The customer selects the desired plan, creates their account, and proceeds to payment. A confirmation email is sent upon payment validation.
3.2 Acceptance of Terms
By validating their order, the customer acknowledges having read and accepted these TOS and the TOU. This acceptance is materialized by a mandatory checkbox.
3.3 Enterprise Plan
For the Enterprise plan, a custom quote is prepared. The order is finalized by signing a specific contract or accepting the quote.
4. Duration and Renewal
4.1 Subscription Duration
Subscriptions are taken out for a monthly or annual duration, at the choice of the customer. The duration is specified during the subscription.
4.2 Automatic Renewal
Unless cancelled, the subscription is automatically renewed for a period identical to the initial period. The customer is notified by email 14 days before renewal.
5. Payment Terms
5.1 Payment Methods
Payments are accepted by:
- Credit card (Visa, Mastercard, American Express)
- SEPA direct debit (annual plans only)
- Bank transfer (Enterprise plans only)
Payments are securely processed by our provider Stripe. Accorma does not have access to credit card data.
5.2 Due Date
Payment is due: at subscription for card payments, upon receipt of invoice for bank transfers (deadline: 30 days end of month).
5.3 Late Payment
In case of late payment, late payment penalties at the current legal rate will apply, as well as a fixed compensation of €40 for recovery costs. Accorma may also suspend access to the Service after a formal notice has remained unsuccessful for 15 days.
6. Invoicing
6.1 Invoice Issuance
An invoice is issued for each payment. Invoices are available in the customer portal and sent by email to the billing address provided.
6.2 Billing Information
The customer agrees to provide accurate and up-to-date billing information. Any changes must be made in the customer portal before the next renewal.
7. Cancellation
7.1 Cancellation by Customer
The customer may cancel their subscription at any time from their account or by emailing contact@accorma.com.
- Monthly subscription : cancellation takes effect at the end of the current month
- Annual subscription : cancellation takes effect on the anniversary date
7.2 Refunds
For business customers (B2B), no refund is made in case of cancellation during a period.
For consumers, in accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to services fully performed before the end of the withdrawal period with the consumer's agreement.
7.3 Cancellation by Accorma
Accorma may cancel the subscription in case of serious breach of Terms, after formal notice has remained without effect for 15 days (except in emergencies).
8. Warranties
8.1 Service Warranty
Accorma warrants that the Service will conform to its documentation. In case of proven non-conformity, Accorma commits to correcting the malfunction within a reasonable time.
8.2 SLA (Enterprise Plan)
Enterprise customers benefit from an SLA with 99.9% availability commitment. Conditions and compensations are detailed in the Enterprise contract.
8.3 Exclusions
The warranty does not cover malfunctions resulting from:
- Use not in accordance with TOU
- Modification of the Service by the customer
- Incompatible technical environment
- Force majeure event
9. Technical Support
| Plan | Channels | Response Time |
|---|---|---|
| Starter | Standard | |
| Pro | Email, Chat | Priority |
| Enterprise | Email, Chat, Phone | 4h (urgent) |
10. Confidentiality
Each party agrees to treat as confidential all information exchanged in the performance of the contract. This obligation survives the end of the contract for a period of 2 years.
11. Limitation of Liability
Accorma's total liability under the contract shall not exceed the amounts actually paid by the customer during the last 12 months.
In no event shall Accorma be liable for indirect damages, including loss of revenue, profits, data, or any financial prejudice.
12. Force Majeure
Neither party shall be liable for failure to perform its obligations if such failure results from a force majeure event as defined in Article 1218 of the French Civil Code.
13. Applicable Law and Disputes
These TOS are governed by French law. In case of dispute, the parties agree to seek an amicable solution. Failing this, the dispute shall be submitted to the competent courts of Paris.
14. Miscellaneous
14.1 Entire Agreement
These TOS, the TOU, and where applicable the Enterprise contract constitute the entire agreement between the parties.
14.2 Severability
If any provision is held invalid, the remaining provisions remain in effect.
14.3 No Waiver
The failure of either party to exercise any right shall not constitute a waiver of that right.
15. Contact
For any questions about these TOS:
Challenge Tech
Email :
Support :